Question 1

What specialized transport services do you offer?

Accepted Answer

Meher Transport provides a wide array of services including Dry Van, Temperature-Controlled (Reefer), Flatbed for oversized loads, and Expedited shipping for time-sensitive cargo across North America.

Question 2

Do you handle Less-Than-Truckload (LTL)?

Accepted Answer

Our primary focus is Full Truckload (FTL) shipping. However, for partial loads that fill a significant portion of a trailer (typically 6+ pallets), we offer competitive partial-load rates with the same dedicated-truck treatment.

Question 3

What types of trailers are available in your fleet?

Accepted Answer

We operate 53-foot dry vans with air-ride suspension, flatbed and step-deck trailers for oversized cargo, and temperature-controlled reefer units capable of maintaining temperatures from -20°F to 70°F.

Question 4

Do you offer dedicated fleet solutions?

Accepted Answer

Yes. Our dedicated fleet program assigns specific trucks and drivers to your routes, providing consistent capacity, predictable scheduling, and volume-based pricing tailored to your distribution needs.

Question 5

How can I track my shipment in real-time?

Accepted Answer

Every truck in our fleet is equipped with GPS tracking. Once your shipment is dispatched, you receive a tracking link with real-time location updates, estimated arrival times, and milestone notifications throughout the journey.

Question 6

How quickly can I get a freight quote?

Accepted Answer

Our AI estimator provides instant estimates on the website. For confirmed rates, our dispatch team responds within 30 minutes during business hours. Urgent quotes are handled immediately via phone.

Question 7

What is the typical pickup window?

Accepted Answer

Standard FTL pickups are scheduled within 24 hours of booking. Expedited pickups within the Ottawa area are available in 2-4 hours. We provide a confirmed pickup time, not an estimate.

Question 8

Do you provide proof of delivery?

Accepted Answer

Yes. Electronic proof of delivery (ePOD) is provided for every shipment, including signed delivery confirmation, timestamps, and any delivery notes. Documents are available through our tracking system.

Question 9

What certifications do you hold for cross-border shipping?

Accepted Answer

We are C-TPAT certified, FAST-approved, CSA registered, and a bonded carrier in both the US and Canada. Our drivers maintain active FAST cards for expedited border processing.

Question 10

Do you handle customs documentation?

Accepted Answer

Yes. We manage the complete customs compliance process including PARS/PAPS pre-clearance, commercial invoices, bills of lading, certificates of origin, and ACI/ACE electronic manifest submissions.

Question 11

Which border crossings do you use?

Accepted Answer

We operate at all major US-Canada crossings including Windsor-Detroit (Ambassador Bridge, Gordie Howe Bridge), Sarnia-Port Huron (Blue Water Bridge), Fort Erie-Buffalo (Peace Bridge), Lacolle-Champlain, and Pacific Highway (Vancouver-BC).

Question 12

How long does border clearance typically take?

Accepted Answer

With our FAST-approved drivers and pre-clearance protocols, typical border processing takes 15-45 minutes. Without FAST credentials, the same crossing can take 2-4 hours during peak periods.

Question 13

How is freight pricing determined?

Accepted Answer

Rates are based on distance, service type, equipment required, and current market conditions. Cross-border shipments include a surcharge for customs handling. We provide transparent, all-inclusive quotes with no hidden fees.

Question 14

What are your payment terms?

Accepted Answer

Approved commercial accounts receive Net 30 terms. New customers can pay via credit card, wire transfer, or certified cheque. We also offer volume-based contract pricing for regular shippers.

Question 15

Do you offer volume discounts?

Accepted Answer

Yes. Customers with recurring shipments qualify for dedicated fleet pricing, which is typically 10-20% below spot market rates. Contact our sales team to discuss contract arrangements.

Question 16

Are your quotes binding?

Accepted Answer

Initial estimates are non-binding. Once we confirm all shipment details — weight, dimensions, origin/destination, and special requirements — we provide a confirmed rate that is honored for the agreed-upon shipment.

Question 17

What safety measures do you have in place?

Accepted Answer

All trucks are equipped with ELD devices, GPS tracking, dash cameras, and collision avoidance systems. Our drivers undergo regular safety training and our fleet is inspected on a strict 25,000 km maintenance cycle.

Question 18

Is my cargo insured during transit?

Accepted Answer

Yes. Standard cargo insurance coverage is $250,000 per shipment. Supplemental coverage is available for higher-value loads. We recommend discussing insurance requirements before dispatch.

Question 19

What is your safety record?

Accepted Answer

We maintain a 98% on-time delivery rate with zero cargo claims on record. Our safety program exceeds FMCSA and MTO requirements, and we hold a satisfactory safety rating from both agencies.

Question 20

Is your dispatch team available 24/7?

Accepted Answer

Yes. Our dispatch and driver support team operates 24 hours a day, 7 days a week, 365 days a year. For urgent matters outside business hours, call our main line and select the after-hours dispatch option.

Question 21

How do I file a claim?

Accepted Answer

Claims should be filed within 48 hours of delivery. Contact our operations team with your shipment reference number, photos of any damage, and a description of the issue. We process claims within 10 business days.

Question 22

Can I speak with a dedicated account manager?

Accepted Answer

Customers with regular shipping needs are assigned a dedicated account manager who learns your routes, preferences, and scheduling requirements. Contact our sales team to set up a dedicated account.

Answers to Your Freight Questions

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Answers to Your Freight Questions

Still Have Questions?

Call Us

Email Us

Request Quote