Meher Transport Inc. ("we," "our," or "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, request a quote, or use our freight transportation services. By accessing our website or providing your information to us, you consent to the practices described in this policy.

Information We Collect

Personal Information You Provide

When you request a quote, contact us, or create an account, we may collect:

• Full name and job title
• Company name and business address
• Phone number and email address
• Shipment details including origin, destination, commodity type, and weight
• Billing and payment information for invoicing purposes

Usage Data

We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is used to improve our website performance and user experience.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site. You can manage cookie preferences through your browser settings at any time.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide freight quotes and transportation services you have requested
• To communicate with you regarding your shipments, invoices, and service updates
• To process payments and maintain accurate financial records
• To improve our website, services, and customer experience
• To comply with legal obligations and regulatory requirements in the transportation industry
• To respond to your inquiries and provide customer support
• To send you relevant service updates and industry information (with your consent)

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• Service Partners: With trusted logistics partners, customs brokers, and carriers who assist in fulfilling your shipment, and only to the extent necessary to complete the service
• Legal Requirements: When required by law, regulation, or legal process, including requests from government agencies such as the Canada Border Services Agency (CBSA) or U.S. Customs and Border Protection (CBP)
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• With Your Consent: In any other circumstance where we have obtained your explicit consent

Cookies and Tracking

We use basic analytics tools to understand how visitors interact with our website. This includes:

• Essential Cookies: Required for basic website functionality such as form submissions and session management
• Analytics Cookies: Help us understand page views, traffic sources, and user behaviour to improve our site

We do not use aggressive tracking technologies, behavioural advertising networks, or sell tracking data to third parties. You may disable cookies in your browser settings, though some website features may not function as intended.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure storage of personal data using industry-standard encryption at rest
• Access controls limiting employee access to personal information on a need-to-know basis
• Regular security reviews and updates to our systems and processes

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining robust protections.

Your Rights

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal privacy law, you have the following rights:

• Access: You have the right to request access to the personal information we hold about you
• Correction: You may request that we correct any inaccurate or incomplete personal information
• Withdrawal of Consent: You may withdraw your consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions
• Complaint: If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact our Privacy Officer using the contact information provided below. We will respond to your request within 30 days as required by PIPEDA.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Shipment records and related documentation are retained for a minimum of seven (7) years in accordance with Canadian transportation regulations and tax requirements. Quote requests and general inquiries are retained for up to two (2) years. When personal information is no longer needed, it is securely deleted or anonymized.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer: